Sub-processors for Citrix cloud government & support services

The following lists provide information related to the third-party sub-processors that may have access to Customer Content when providing cloud or support services to Citrix customers.  Customer Content means any data uploaded to Customer’s account for storage or data in Customer’s computing environment to which Citrix is provided access in order to perform the Services.

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Sub-processor Service(s) Services Performed HQ Location(s) Office Location(s) Contact Information
Microsoft Azure Gov All Storage and diagnostics United States www.microsoft.com/en-us/worldwide.asp Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052
USA www.microsoft.com/en-us/concern/privacy
Amazon Web Services Gov Cloud (DNS Route 53) Al Domain Name Service (DNS) United States www.amazon.jobs/en/locations/ Amazon.com LLC
410 Terry Avenue North
Seattle, WA 98109-5210
USA aws.amazon.com/contact-us/compliance-support/
New Relic All Connectivity monitoring, logging and analytics United States newrelic.com/about/contact-us

New Relic, Inc.
188 Spear Street
Suite 1000
San Francisco, CA 94105
USA

privacy@newrelic.com

Sub-processors used for providing support services:

Sub-processor Service(s) Services Performed HQ Location(s) Office Locations Inquiries
Google LLC As Needed Google Drive file storage United States about.google/intl/en_us/locations/ Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA
support.google.com/policies/contact/general_privacy_form
LogicMonitor Managed Services Used to monitor our customers’ Citrix environments. United States www.logicmonitor.com/contact LogicMonitor
820 State St. Floor 5
Santa Barbara, CA 93101
USA
privacy@logicmonitor.com

 
Salesforce All Customer Service case management, authentication, chat and email communications. United States www.salesforce.com/company/locations/ salesforce.com inc.
Salesforce Tower
415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
www.salesforce.com/form/contact/contact-privacy.jsp
ServiceNow Managed Services Support tool for optional paid consulting services. United States www.servicenow.com/company/locations.html ServiceNow, Inc.
2225 Lawson Lane
Santa Clara, CA 95054
USA privacy@servicenow.com
Slack (Salesforce) As Needed Internal communication tool used by Engineering United States slack.com/about Slack Technologies, LLC
500 Howard Street
San Francisco, CA, 94105
USA
Privacy@slack.com