Citrix Unified Services

Maximize your success at every stage of your Citrix journey

Citrix Unified Services provides highly available mission critical support service, expert guidance, and leading enablement for Citrix customers via invitation.

Our goal is to ensure that your team and Citrix environment are successful at every stage of your journey.

Mission critical support

There when you need it most

Your success is our success. Your business runs around the clock to get things done and we’re here to help when you need it most, any time of the day or night. With Citrix Unified Services, you’ll have access to prioritized support and faster response times to keep your business running smoothly.

Scheduled support

Reduce the stress of upgrades and changes with Scheduled Support. Schedule a support engineer to be present during planned changes for immediate guidance.

Accelerated queue

Minimize downtime while troubleshooting issues with the accelerated support queue. Expedited ticket resolution gets your environment back on track as soon as possible.

Faster Sev 1 response

Your Sev 1 events impact end users, and need to be resolved yesterday. With faster Sev 1 response times, you're back to business as usual in no time.

For more information about our support offerings, read the Worldwide Support Services Delivery Guide.

Expert guidance

Receive guidance from the subject matter experts on enterprise deployments

In the journey towards high-value outcomes, every Citrix solution naturally cycles through the process of strategic planning, modernization, and deployment optimization. We'll equip you with experienced Citrix experts to build and deliver solutions for you across every stage of your journey.

Stay ahead of change

The only constant in IT is change, whether it’s acquisitions, a move to the cloud, or onboarding a new use case. Get expert guidance with the latest leading practices from Citrix on how to design and update your environment.

Modernize your Citrix environment

A Citrix environment requires ongoing monitoring and assessment to stay healthy and optimized. Receive personalized risks and recommendations from Citrix experts on best practices for enterprises.

Efficient IT implementations

Implementations take time, planning, and dedication to execute across extended IT teams. Citrix can help guide you through the process of working cross-functionally, building your environments faster with lower risk.

Enablement and readiness

Empowering your team with cutting-edge technical knowledge

Your Citrix team needs to keep up to date with all the latest and greatest releases from Citrix. It is critical your teams have the skills and expertise to modernize, optimize, and maintain the Citrix environment.

On-demand training

Our training equips you to solve issues independently, minimizing the need for external support. We don't simply show you how it works - we also explain why, so you see the big picture.

Roadmap reviews

Gain insight into upcoming features and improvements with roadmap discussions with our product teams. Use this insight to anticipate future enhancements and strategically plan your environments.

Amplify your results with additional resources

Citrix Unified Service terms

Read more information about Citrix Unified Services on the terms page.

Find a local partner

Citrix has established strategic partnerships aimed at enhancing services and support for our customers.

Training

Level up your team with expert training, certifications, and online learning designed to maximize the potential of your Citrix solutions.

Citrix Customer Success Program

Help Citrix customers build a stable and resilient solution for their current and future business needs.

Looking to get started with services?

Start with your regional Citrix Account team.

Contact a partner in your location: Find a local partner.

Email us at CitrixServices@cloud.com