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Citrix Workspace app is the easy-to-install client software that provides seamless secure access to everything you need to get work done.
Citrix combines desktop and application virtualization, application delivery and security, zero trust, observability into a single platform that enables enterprises to connect any user on any device to any application hosted across multi-cloud environments.
The flexibility of the Citrix platform ensures you can find the right combination of features and functionality for your organization. Note that the features and functionality of on-premises products may differ from the features and functionality of cloud products, even when purchased together as hybrid offerings.
Products | Unit Type* | Components | Maintenance† | Notes |
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Universal Hybrid Multi-Cloud | User |
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Citrix Standard Support |
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Citrix Platform | User |
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Citrix Standard Support |
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Citrix for Private Cloud | User |
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Citrix Standard Support |
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NetScaler Fixed Capacity | NetScaler | Citrix Standard Support |
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* Please see unit type definitions in the Citrix Business Unit terms. † Please see the Maintenance descriptions. |
Product Line1 | Editions/Packages | License Model2 | Monthly | Annual | SaaS Maintenance | Notes |
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Citrix Universal |
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User or Device (and Concurrent for DaaS and CVAD) | N/A | Available | Included |
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Citrix DaaS |
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User or Device (and Concurrent for DaaS) | N/A | Available | Included | The service package purchased determines your service entitlement. The service description includes an overview and other terms applicable to your service: www.citrix.com/buy/licensing/saas-service-descriptions.html. All components of the service, including hybrid rights, are licensed only to the same Users, Devices, or Concurrent devices. You may not authorize different Users, Devices, or Concurrent devices for each component. If the service package purchased is Citrix Cloud Add-on, you will receive term on-premises licenses for the term and license model of your corresponding Citrix Cloud subscription. If the service package purchased is Citrix DaaS or Universal Premium Plus under the Concurrent license model, with respect to the Security & Performance Analytics component, your license entitlement is User or Device based for a quantity of Users or Devices equaling triple the number of Concurrent licenses purchased. Any prepaid Citrix Software Maintenance, CSS support, or Subscription Advantage on any rescinded perpetual licenses terminates with those licenses. You shall have no right to credit or refund for any rescinded licenses or those services. |
Citrix Secure Private Access |
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User | N/A | Available | Included | The service package purchased determines your service entitlement. The service description includes an overview and other terms applicable to your service: www.citrix.com/buy/licensing/saas-service-descriptions.html |
Citrix Remote Browser Isolation | Single Edition | Pooled User | N/A | Available | Included | Subscriptions include 5,000 User hours measured as pooled consumption. You may purchase more User hours as needed from Citrix or the Azure Marketplace. All components of the service are licensed only to the same Users. |
1 See the product specific terms of service at www.citrix.com/buy/licensing/agreements.html, and product specific service descriptions at www.citrix.com/buy/licensing/saas-service-descriptions.html (in addition to the content and notes above). In the event of a conflict between a product specific service description and this table, the service description shall control. 2 Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the User model, a “User” is an individual authorized by you to use any device(s) to access instances of the service through your assignment of a single user ID. Under the Device model, a “Device” is a device authorized by you to be used by any individual(s) to access instances of the service (locally or over a network). User and Device licenses may be reassigned only pursuant to Citrix’ policy, process and timescale for reassignment. You must acquire and assign a license to each User or Device that accesses instances of the service directly or indirectly, frequently or infrequently, even if the authorized User or Device is an automaton. The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control. 3 Available only in the Microsoft Azure Marketplace. |
Product Line1 | Editions | License Models2 | Term | Maintenance3 | Notes | |
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Citrix Virtual Apps and Citrix Virtual Apps and Desktops |
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User/Device, Concurrent | Subscription | Customer Success Services |
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Citrix Virtual Apps |
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Concurrent | Subscription | Customer Success Services |
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Provisioning Services | Datacenter Edition | Concurrent Session | Subscription | Customer Success Services | Under the Concurrent Session model, each physical or virtual machine provisioned by the product server software requires a separate license. The Datacenter Edition may not be deployed in a Citrix Virtual Desktop or Citrix Virtual Apps and Desktops environment. If you received Provisioning Services as a component of another product, then your product entitlement is set forth within the matrix at www.citrix.com/platform/citrix-app-and-desktop-virtualization/feature-matrix.html. | |
1 See product specific end user license terms at www.citrix.com/buy/licensing/agreements.html (in addition to the content and notes above). Unless otherwise noted, each product license may be loaded on only a single license server or appliance instance, as applicable. With respect to an audit under the end user license terms, excess license usage will be determined based on peak license deployment and billed at the then-current Citrix suggested retail price for licenses and for maintenance on those licenses (for the lesser of the duration of the excess usage or two years). Charges for any additional findings, as well as audit fees, may apply. With respect to your purchase of a product trade-up or upgrade, or your implementation of a product release with new product licenses under Maintenance, you are permitted a 90 day grace period to run both your new and the old product licenses in production. This period runs from your purchase of the trade-up or upgrade, and from your download of the new release under your maintenance program. You agree to destroy the old licenses and retain no copies after the grace period. Certain products include a license overdraft feature that enables you to use a limited number of additional licenses to prevent access denial. Any overdraft feature is offered as a convenience, not as a license entitlement. Any overdraft licenses used must be purchased within 30 days of first use. Citrix reserves the right to remove any overdraft feature in new product releases. 2 Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the User model, a “User” is an individual authorized by you to use any device(s) to access instances of the product server software or service through your assignment of a single user ID. Under the Device model, a “Device” is a device authorized by you to be used by any individual(s) to access instances of the product server software or service (locally or over a network). User and Device licenses may be reassigned only pursuant to Citrix’ policy, process and timescale for reassignment. See this Licensing FAQ. You may deploy network architectures that use hardware or software to reduce the number of Users or Devices that directly access the product server software or service. This is referred to as multiplexing or pooling. This does not reduce the number of licenses required to access or use the server software or service under either license model. A license is required for each User or Device that is connected to the multiplexing or pooling software or hardware front end. You must acquire and assign a license to each User or Device that accesses instances of the server software or service directly or indirectly, frequently or infrequently, even if the authorized User or Device is an automaton. Under the Concurrent model, a "Concurrent" device is a single device connected to a single instance of the server software. Under the Concurrent Session model, which is offered exclusively with Provisioning Services, a "Concurrent Session" is the number of physical or virtual machine sessions serviced by the product. "Express" versions of products are offered with limited term license and with NO WARRANTY, INFRINGEMENT INDEMNIFICATION OR SOFTWARE MAINTENANCE. Further, "Express" versions may not be used by any Citrix or non-Citrix service providers for a cloud/hosted production offering. The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control. 3 See Software Maintenance descriptions at www.citrix.com/support/programs.html. Reinstatement of expired Maintenance is offered only at the sole discretion of Citrix. If offered, reinstatement and recovery charges may apply. Downgrades between Maintenance programs are not offered. This table may be updated by Citrix from time to time at its sole discretion. You are advised to check this table prior to each purchase. |
Product Line1 | Editions | Unit Type2 | Term | Maintenance | Notes | |
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Citrix Hypervisor | Standard and Enterprise | CPU Socket | Subscription | Customer Success Services | If you received this product as a component of another product, this product is licensed for an unlimited quantity of sockets, but only for supporting virtual machines within that product solution environment. | |
1 See product specific end user license terms at www.citrix.com/buy/licensing/agreements.html (in addition to the content and notes above). With respect to an audit under the end user license terms, excess license usage will be determined based on peak license deployment and billed at the then-current Citrix suggested retail price for licenses and for maintenance on those licenses (for the lesser of the duration of the excess usage or two years). Charges for any additional findings, as well as audit fees, may apply. With respect to your purchase of a product trade-up or upgrade, or your implementation of a product release with new product licenses under Maintenance, you are permitted a 90 day grace period to run both your new and the old product licenses in production. This period runs from your purchase of the trade-up or upgrade, and from your download of the new release under your maintenance program. You agree to destroy the old licenses and retain no copies after the grace period. Certain products include a license overdraft feature that enables you to use a limited number of additional licenses to prevent access denial. Any overdraft feature is offered as a convenience, not as a license entitlement. Any overdraft licenses used must be purchased within 30 days of first use. Citrix reserves the right to remove any overdraft feature in new product releases. 2 Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the CPU Socket model, a “CPU Socket” is an individual populated CPU socket on a server running the PRODUCT. Unpopulated CPU sockets, i.e. a CPU socket not having a CPU does not require a license. The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control. This table may be updated by Citrix from time to time at its sole discretion. You are advised to check this table prior to each purchase. Ask your Citrix sales representative or authorized Citrix reseller for information on any legacy offerings not shown here which are going to end of sale (EOS). |
Looking for information for XenServer? Please visit xenserver.com/support.
Product Line4 | Editions/ Packages | License Models1 | Monthly | Annual | SaaS Maintenance | Notes |
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ShareFile |
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User | Available | Available | Included3 |
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RightSignature |
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User | N/A | Available | Included | The service package purchased determines your service entitlement. The services description includes an overview and other terms applicable to your service, including add-ons: Service Descriptions. All components of the service are licensed only to the same Users. |
Podio |
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User | Available | Available | Included |
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1 Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the User model, a “User” is an individual authorized by you to use any device(s) to access instances of the service through your assignment of a single user ID. See this Licensing FAQ. The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control. 2 See SaaS Maintenance descriptions at www.citrix.com/support/programs.html and Appliance Maintenance descriptions at www.citrix.com/support/programs/appliance-maintenance.html. Reinstatement and recovery charges may apply for expired Maintenance. Downgrades between Maintenance programs are not offered. 3 For customers with legacy perpetual licenses for on-premises ShareFile, you must have active Maintenance to access and use the ShareFile control plane. Starting February 2023, customers can no longer renew maintenance on legacy ShareFile perpetual licenses. 4 See the product specific terms of service at http://www.citrix.com/buy/licensing/agreements.html, and product specific service descriptions at https://www.citrix.com/buy/licensing/saas-service-descriptions.html (in addition to the content and notes above). In the event of a conflict between a product specific service description and this table, the service description shall control. 5 Archiving is available on a separate plan under the Premium model for those customers requiring legal or financial retainment of files. Archiving under this plan entitles customers to 200GB/User fair use storage amount. This table may be updated by Citrix from time to time at its sole discretion. You are advised to check this table prior to each purchase. |
Product Line4 | Editions/Packages | License Models1 | Monthly | Annual | SaaS Maintenance | Notes |
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Citrix App Delivery and Security Service | Citrix Managed | Capacity | N/A | Available | Included |
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App Delivery and Security Services |
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User or Device (and Virtual IP Address for NM&ASAHS)(also see Notes for any service specific options) | N/A | Available | Included |
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Adaptive Authentication | N/A | User, Device, or Concurrent for Citrix DaaS, but only User for Citrix Secure Private Access | N/A | Available | Included | The service package purchased determines your service entitlement. If you receive Adaptive Authentication as a component of Citrix DaaS, Universal or Secure Private Access or purchase Adaptive Authentication as an add-on to such offerings, your Adaptive Authentication license model is the same as for your related Citrix DaaS, Universal or Secure Private Access subscription. |
Citrix Web App and API Protection | Multiple | Bandwidth | N/A | Available | Included | The service package purchased determines your service entitlement. Billing metrics--applications and throughput--keep service changes transparent. Consumption in excess of purchased bandwidth will be billed to customer. Unused purchased bandwidth does not carry over to future months. Depending on service package purchased, additional charges may apply, including fees for non-attack incidents, test failovers, clean traffic overages, configurations changes, and additional site connection setups. Add-ons may be available for additional bandwidth, sites, applications, and SSL certificates. Test failovers must be scheduled forty-eight hours in advance. Any test failover that exceeds a period of twenty-four hours may result an additional test failover fee. Citrix has sole discretion to reschedule a mitigation failover testing window as needed, but shall work with the Customer to schedule a new testing window as appropriate. |
1 Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the User model, a “User” is an individual authorized by you to use any device(s) to access instances of the service through your assignment of a single user ID. Under the Device model, a “Device” is a device authorized by you to be used by any individual(s) to access instances of the service (locally or over a network). User and Device licenses may be reassigned only pursuant to Citrix’ policy, process and timescale for reassignment. You must acquire and assign a license to each User or Device that accesses instances of the service directly or indirectly, frequently or infrequently, even if the authorized User or Device is an automaton. Under the Virtual IP Address license model, "Virtual IP Address" is a single virtual IP address. Under the Monthly Query Capacity model, a “Query” is a data request to the service, with the number of Queries measured cumulatively on a monthly basis. The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control. 2 See SaaS Maintenance descriptions at www.citrix.com/support/programs.html. Reinstatement and recovery charges may apply for expired Maintenance. Downgrades between Maintenance programs are not offered. 4 See the product specific terms of service at http://www.citrix.com/buy/licensing/agreements.html, and product specific service descriptions at https://www.citrix.com/buy/licensing/saas-service-descriptions.html (in addition to the content and notes above). In the event of a conflict between a product specific service description and this table, the service description shall control. This table may be updated by Citrix from time to time at its sole discretion. You are advised to check this table prior to each purchase. |
Product Line3 | Editions | License Models1 | Perpetual | Maintenance2 | Subscription Maintenance | Notes |
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NetScaler MPX, SDX, VPX, BLX and CPX |
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N/A | Customer Success Services (VPX, BLX, CPX) and Hardware Maintenance (NetScaler MPX, SDX Hardware and Zero Capacity Hardware) | Included for NetScaler Fixed Term Software, Pooled Capacity and Self Managed | Maintenance must be purchased with new products for the term of the license. Software Maintenance is included with NetScaler Fixed Term Software, Pooled Capacity and Self-Managed subscriptions, but Hardware Maintenance must still be purchased for any NetScaler MPX, SDX or Zero-Capacity Hardware. If you receive Citrix SCOM Management Pack for Citrix ADC as a component of Citrix ADC Premium, you may use it only to manage only your Citrix ADC Premium environment. You are licensed to use only the features/components of your edition. NetScaler CPX requires NetScaler Console software to authenticate usage. NetScaler Console (formerly NetScaler Application Delivery Management) software must be purchased separately. Additional NetScaler SDX - Instance Add-On can be purchased as a part of NetScaler Pooled Capacity and Self-Managed Licenses. Add-on subscriptions for appliances may only be purchased after purchase of the starter pool and after/with corresponding appliances. |
NetScaler Gateway |
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Appliance, and for VPX, per VM, as well as Universal licenses for advanced product features | Available | Appliance Maintenance and, for VPX, Customer Success Services | Available only for VPX | Available as physical appliances (MPX) and virtual appliances (VPX). Appliance Maintenance must be purchased with new physical hardware appliances. Customer Success Services must be purchased with the new VPX product licenses. For Citrix Virtual Apps and Desktops use cases: EPA, SmartAccess and SmartControl and other advanced features, you will need to purchase additional universal licenses (separate from licenses for this product as physical hardware or VPX). If you received universal licenses as a component of another product, your licenses are limited to use on any Citrix Gateway appliance (physical or virtual) in support of that product environment. |
Citrix Secure Web Gateway |
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Appliance, and for VPX, per VM | Available | Appliance Maintenance and, for VPX, Customer Success Services | Available only for VPX | Available as physical appliances (MPX ) and virtual appliances (VPX). Appliance Maintenance must be purchased with new physical appliances. Customer Success Services must be purchased with new VPX product licenses. An add-on subscription feature, Citrix URL Threat Intelligence, provides category and reputation information of URLs, and helps in filtering undesired websites. |
1 Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the User model, a “User” is an individual authorized by you to use any device(s) to access instances of the product server software or service through your assignment of a single user ID. Under the Device model, a “Device” is a device authorized by you to be used by any individual(s) to access instances of the product server software or service (locally or over a network). User and Device licenses may be reassigned only pursuant to Citrix’ policy, process and timescale for reassignment. For Citrix on-premises product offerings, see this Licensing FAQ. For Citrix Cloud and Enterprise SaaS product offerings, see this Licensing FAQ. You may deploy network architectures that use hardware or software to reduce the number of Users or Devices that directly access the product server software or service. This is referred to as multiplexing or pooling. This does not reduce the number of licenses required to access or use the server software or service under either license model. A license is required for each User or Device that is connected to the multiplexing or pooling software or hardware front end. You must acquire and assign a license to each User or Device that accesses instances of the server software or service directly or indirectly, frequently or infrequently, even if the authorized User or Device is an automaton. Under the Concurrent model, a "Concurrent" device is an anonymous single device connected to a single instance of the server software. Under the CPU Socket model, a “CPU Socket” is an individual CPU socket on a server running the PRODUCT, regardless of whether or not the socket contains a CPU. Licenses must be purchased for all CPU sockets on such server(s). Under the Application model, an “Application” is an individual object code file capable of being analyzed by the product. Under the VM model, a “VM” is a virtual machine or single physical server if the server is not virtualized. Under the Concurrent Session model, which is offered exclusively with Provisioning Services, a "Concurrent Session" is the number of physical or virtual machine sessions serviced by the product. Under the Appliance model, an "Appliance" is the physical appliance with embedded product software as provided by Citrix, and you may use the Appliance up to its capacity as intended. Under the Pooled Capacity model for Citrix ADC, your purchased instances and capacity (throughput) may be deployed on either zero-capacity physical appliances, VPX or CPX instances in your infrastructure, or VPX or CPX instances deployed in supported public cloud providers (collectively your "Pooled Capacity"). Under the Pooled Capacity model for Citrix SD-WAN, your purchased capacity (throughput) may be deployed only on zero-capacity SD-WAN physical appliances. Under the Virtual Instance license model, a "Virtual Instance" is a virtual deployment within a single software container. Under the Virtual IP Address license model, "Virtual IP Address" is a single virtual IP address. "Express" versions of products are offered with limited term license and with NO WARRANTY, INFRINGEMENT INDEMNIFICATION OR SOFTWARE MAINTENANCE. Further, "Express" versions may not be used by any Citrix or non-Citrix service providers for a cloud/hosted production offering. The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control. 2 See Software Maintenance descriptions at www.citrix.com/support/programs.html and Appliance Maintenance descriptions at www.citrix.com/support/programs/appliance-maintenance.html. Reinstatement and recovery charges may apply for expired Maintenance. Downgrades between Maintenance programs are not offered. 3 See SaaS Maintenance descriptions at www.citrix.com/support/programs.html This table may be updated by Citrix from time to time at its sole discretion. You are advised to check this table prior to each purchase. |
Product Line1 | Editions/Packages | License Models2 | Monthly | Annual | SaaS Maintenance3 | Notes |
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Citrix Analytics |
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User | N/A | Available | Included | The service package purchased determines your service entitlement. The service description includes an overview and other terms applicable to your service: www.citrix.com/buy/licensing/saas-service-descriptions.html. All components of the service are licensed only to the same Users. |
1 See the product specific terms of service at www.citrix.com/buy/licensing/agreements.html, and product specific service descriptions at www.citrix.com/buy/licensing/saas-service-descriptions.html (in addition to the content and notes above). In the event of a conflict between a product specific service description and this table, the service description shall control. 2 Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the User model, a “User” is an individual authorized by you to use any device(s) to access instances of the service through your assignment of a single user ID. 3 See SaaS Maintenance descriptions at www.citrix.com/support/programs.html. |