Product specific terms

Citrix combines desktop and application virtualization, application delivery and security, zero trust, observability into a single platform that enables enterprises to connect any user on any device to any application hosted across multi-cloud environments.

The flexibility of the Citrix platform ensures you can find the right combination of features and functionality for your organization. Note that the features and functionality of on-premises products may differ from the features and functionality of cloud products, even when purchased together as hybrid offerings.

Current offerings

Products Unit Type* Components Maintenance Notes
Universal Hybrid Multi-Cloud User
  • Citrix Virtual Apps and Desktops
  • Citrix DaaS
  • App Protection
  • Adaptive Authentication
  • Workspace Environment Manager
  • Gateway Service
  • Citrix Endpoint Management
  • NetScaler
  • Citrix Provisioning Services
  • Citrix App Layering
  • XenServer
Citrix Standard Support
  • Unlimited NetScaler instances - This package includes 999 NetScaler software instances of each of NetScaler VPX/CPX/BLX, NetScaler MPX, NetScaler SDX, and NetScaler VPX FIPS. For additional instances, please reach out to your Citrix sales representative.
  • Customer's use of Netscaler is restricted to a maximum throughput capacity of 1000 Gbps, and usage is restricted to the licensed Customer.
  • NetScaler Console service storage of 15 GB is provided.
  • Customer’s use of XenServer is limited to 10,000 CPU socket licenses for XenServer Premium.
  • RDS CALs and SQL Server, if included with your product, is licensed by Microsoft under its license model and license terms.
Citrix Platform User
  • Citrix Virtual Apps and Desktops
  • Citrix DaaS
  • App Protection
  • Gateway Service
  • Adaptive Authentication
  • Workspace Environment Manager
  • Citrix Endpoint Management
  • Citrix Secure Private Access
  • Security and Performance Analytics
  • NetScaler with unlimited throughput capacity with usage limited to the licensed Customer
  • Citrix Provisioning Services
  • Citrix App Layering
  • XenServer
  • uberAgent (including ESA for security and UXM for experience)
  • Citrix Enterprise Browser
Citrix Standard Support
  • Unlimited NetScaler instances - This package includes 999 NetScaler software instances of each of NetScaler VPX/CPX/BLX, NetScaler MPX, NetScaler SDX, and NetScaler VPX FIPS. For additional instances, please reach out to your Citrix sales representative.
  • Unlimited NetScaler Throughput Capacity - This package provides a total capacity of 10,000 Gbps. For additional capacity, please reach out to your Citrix sales representative.
  • NetScaler Console service storage of 50 GB is provided. If more storage is required, please make a request to your sales.
  • RDS CALs and SQL Server, if included with your product, is licensed by Microsoft under its license model and license terms.
  • Customer’s use of XenServer is limited to 10,000 CPU socket licenses for XenServer Premium.
  • If you purchase the Citrix Platform License, you may use the WEM component to support physical desktops which are not part of a VDA deployment in addition to your VDA deployment, but total usage of WEM may not exceed total licenses purchased.
Citrix for Private Cloud User
  • Citrix Virtual Apps and Desktops
  • XenServer
  • Citrix Provisioning Services
  • Citrix App Layering
  • Workspace Enviornment Manager
Citrix Standard Support
  • Customer’s use of XenServer is limited to 10,000 CPU socket licenses for XenServer Premium.
  • RDS CALs and SQL Server, if included with your product, is licensed by Microsoft under its license model and license terms.
NetScaler Fixed Capacity   NetScaler Citrix Standard Support
  • NetScaler throughput capacity and instances are purchased individually to meet specific ADC needs.

* Please see unit type definitions in the Citrix Business Unit terms.

Please see the Maintenance descriptions.

Legacy offerings

Digital workspace products and license models

Product Line1 Editions/Packages License Model2 Monthly Annual SaaS Maintenance Notes
Citrix Universal
  • Advanced
  • Advanced Plus
  • Premium
  • Premium for Google Cloud
  • Premium Plus
User or Device (and Concurrent for DaaS and CVAD) N/A Available Included
  • The service package purchased determines your service entitlement. The service description includes an overview and other terms applicable to your service: www.citrix.com/buy/licensing/saas-service-descriptions.html. All components of the service, including Universal rights, are licensed only to the same Users, Devices, or Concurrent devices. You may not authorize different Users, Devices, or Concurrent devices for each component.
  • If the service package purchased is a transition or trade-up package to Citrix Universal, those perpetual on-premises licenses which are the subject of the transition or trade-up are rescinded upon the purchase, but are replaced with term on-premises licenses for a license model and term defined by the relevant transition or trade-up SKU. See TTU and Universal details here.
  • If the service package purchased is Citrix Universal Premium Plus under the Concurrent license model, with respect to the Security & Performance Analytics component, your license entitlement is User or Device based for a quantity of Users or Devices equaling triple the number of Concurrent licenses purchased. Any prepaid Citrix Software Maintenance, CSS support, or Subscription Advantage on any rescinded perpetual licenses terminates with those licenses. You shall have no right to credit or refund for any rescinded licenses or those services.
Citrix DaaS
  • Citrix DaaS (Advanced, Advanced Plus, Premium, Premium Plus)
  • Citrix DaaS for Azure (Standard)
  • Citrix DaaS for Google Cloud (Standard, Premium)
  • Citrix Optimization Pack
  • Citrix Secure Browser (Standard)
  • Citrix Virtual Apps Essentials3
  • Citrix Virtual Desktops Essentials3
User or Device (and Concurrent for DaaS) N/A Available Included The service package purchased determines your service entitlement. The service description includes an overview and other terms applicable to your service: www.citrix.com/buy/licensing/saas-service-descriptions.html. All components of the service, including hybrid rights, are licensed only to the same Users, Devices, or Concurrent devices. You may not authorize different Users, Devices, or Concurrent devices for each component. If the service package purchased is Citrix Cloud Add-on, you will receive term on-premises licenses for the term and license model of your corresponding Citrix Cloud subscription. If the service package purchased is Citrix DaaS or Universal Premium Plus under the Concurrent license model, with respect to the Security & Performance Analytics component, your license entitlement is User or Device based for a quantity of Users or Devices equaling triple the number of Concurrent licenses purchased. Any prepaid Citrix Software Maintenance, CSS support, or Subscription Advantage on any rescinded perpetual licenses terminates with those licenses. You shall have no right to credit or refund for any rescinded licenses or those services.
Citrix Secure Private Access
  • Standard
  • Advanced
User N/A Available Included The service package purchased determines your service entitlement. The service description includes an overview and other terms applicable to your service: www.citrix.com/buy/licensing/saas-service-descriptions.html
Citrix Remote Browser Isolation Single Edition Pooled User N/A Available Included Subscriptions include 5,000 User hours measured as pooled consumption. You may purchase more User hours as needed from Citrix or the Azure Marketplace. All components of the service are licensed only to the same Users.

1 See the product specific terms of service at www.citrix.com/buy/licensing/agreements.html, and product specific service descriptions at www.citrix.com/buy/licensing/saas-service-descriptions.html (in addition to the content and notes above). In the event of a conflict between a product specific service description and this table, the service description shall control.

2 Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the User model, a “User” is an individual authorized by you to use any device(s) to access instances of the service through your assignment of a single user ID. Under the Device model, a “Device” is a device authorized by you to be used by any individual(s) to access instances of the service (locally or over a network). User and Device licenses may be reassigned only pursuant to Citrix’ policy, process and timescale for reassignment. You must acquire and assign a license to each User or Device that accesses instances of the service directly or indirectly, frequently or infrequently, even if the authorized User or Device is an automaton. The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control.

3 Available only in the Microsoft Azure Marketplace.

Product Line1 Editions License Models2 Term Maintenance3 Notes
Citrix Virtual Apps and Citrix Virtual Apps and Desktops
  • Standard, Advanced and Premium (Citrix Virtual Apps)
  • Advanced and Premium (Citrix Virtual Apps and Desktops)
User/Device, Concurrent Subscription Customer Success Services
  • RDS CALs and SQL Server, if included with your product, is licensed by Microsoft under its license model and license terms. With respect to devices connected to the Internet, Workspace app for this product may, without additional notice, check for updates that are available for download and installation to the device and let the user know of their availability. Only non-personal identifiable information is transmitted when this happens, except to the extent that IP addresses may be considered personally identifiable in some jurisdictions. If you license Citrix Virtual Apps and Desktops Premium Edition, you may use the WEM component to support physical desktops which are not part of a VDA deployment in addition to your VDA deployment, but total usage of WEM may not exceed total licenses purchased. A full component/feature entitlement listing for each edition of this product is set forth within the matrix at: www.citrix.com/platform/citrix-app-and-desktop-virtualization/feature-matrix.html. You are licensed to use only the features of your edition. This product may be used to provide application services to internal users or third parties, but total usage is limited to the number of licenses purchased.
  • With active Customer Success Services, all Editions of Citrix Virtual Apps and Desktops include Citrix App Layering. If you are licensed for Citrix Virtual Apps and Desktops Premium Edition, you may also use the User Layers and Advanced Configuration features of Citrix App Layering. User Layers enables writable layers for personalization. Advanced Configuration is for deploying layers to multiple hypervisor types, clouds, provisioning mechanisms, or broker types. All Citrix Virtual Apps and Desktops editions include Citrix Hypervisor Advanced Edition.
Citrix Virtual Apps
  • Standard
  • Advanced
  • Premium
Concurrent Subscription Customer Success Services
  • If your product is XenApp Fundamentals, it is offered only under the Named User license model and is available with Microsoft RDS CALs. RDS CALs and SQL Server, if included with your product, is licensed by Microsoft under its license model and license terms. With respect to devices connected to the Internet, Workspace app for this product may, without additional notice, check for updates that are available for download and installation to the device and let the user know of their availability. Only non-personal identifiable information is transmitted when this happens, except to the extent that IP addresses may be considered personally identifiable in some jurisdictions. If you receive Citrix Virtual Apps as a component of Citrix Virtual Apps and Desktops, your Citrix Virtual Apps license model is the same as for your Citrix Virtual Apps and Desktops. If you license Citrix Virtual Apps Premium Edition, you may use the WEM component to support physical desktops which are not part of a VDA deployment in addition to your VDA deployment, but total usage of WEM may not exceed total licenses purchased. A full component/feature entitlement listing for each edition of this product is set forth within the matrix at: www.citrix.com/platform/citrix-app-and-desktop-virtualization/feature-matrix.html You are licensed to use only the features of your edition. This product may be used to provide application services to internal users or third parties, but total usage is limited to the number of licenses purchased.
  • With active Customer Success Services, all editions of Citrix Virtual Apps include Citrix App Layering, but only the Premium Edition includes the right to use the User Layers and Advanced Configuration features of Citrix App Layering. User Layers enables writable layers for personalization. Advanced Configuration is for deploying layers to multiple hypervisor types, clouds, provisioning mechanisms, or broker types.
Provisioning Services Datacenter Edition Concurrent Session Subscription Customer Success Services Under the Concurrent Session model, each physical or virtual machine provisioned by the product server software requires a separate license. The Datacenter Edition may not be deployed in a Citrix Virtual Desktop or Citrix Virtual Apps and Desktops environment. If you received Provisioning Services as a component of another product, then your product entitlement is set forth within the matrix at www.citrix.com/platform/citrix-app-and-desktop-virtualization/feature-matrix.html.

1 See product specific end user license terms at www.citrix.com/buy/licensing/agreements.html (in addition to the content and notes above). Unless otherwise noted, each product license may be loaded on only a single license server or appliance instance, as applicable. With respect to an audit under the end user license terms, excess license usage will be determined based on peak license deployment and billed at the then-current Citrix suggested retail price for licenses and for maintenance on those licenses (for the lesser of the duration of the excess usage or two years). Charges for any additional findings, as well as audit fees, may apply. With respect to your purchase of a product trade-up or upgrade, or your implementation of a product release with new product licenses under Maintenance, you are permitted a 90 day grace period to run both your new and the old product licenses in production. This period runs from your purchase of the trade-up or upgrade, and from your download of the new release under your maintenance program. You agree to destroy the old licenses and retain no copies after the grace period. Certain products include a license overdraft feature that enables you to use a limited number of additional licenses to prevent access denial. Any overdraft feature is offered as a convenience, not as a license entitlement. Any overdraft licenses used must be purchased within 30 days of first use. Citrix reserves the right to remove any overdraft feature in new product releases.

2 Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the User model, a “User” is an individual authorized by you to use any device(s) to access instances of the product server software or service through your assignment of a single user ID. Under the Device model, a “Device” is a device authorized by you to be used by any individual(s) to access instances of the product server software or service (locally or over a network). User and Device licenses may be reassigned only pursuant to Citrix’ policy, process and timescale for reassignment. See this Licensing FAQ. You may deploy network architectures that use hardware or software to reduce the number of Users or Devices that directly access the product server software or service. This is referred to as multiplexing or pooling. This does not reduce the number of licenses required to access or use the server software or service under either license model. A license is required for each User or Device that is connected to the multiplexing or pooling software or hardware front end. You must acquire and assign a license to each User or Device that accesses instances of the server software or service directly or indirectly, frequently or infrequently, even if the authorized User or Device is an automaton. Under the Concurrent model, a "Concurrent" device is a single device connected to a single instance of the server software. Under the Concurrent Session model, which is offered exclusively with Provisioning Services, a "Concurrent Session" is the number of physical or virtual machine sessions serviced by the product. "Express" versions of products are offered with limited term license and with NO WARRANTY, INFRINGEMENT INDEMNIFICATION OR SOFTWARE MAINTENANCE. Further, "Express" versions may not be used by any Citrix or non-Citrix service providers for a cloud/hosted production offering. The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control.

3 See Software Maintenance descriptions at www.citrix.com/support/programs.html. Reinstatement of expired Maintenance is offered only at the sole discretion of Citrix. If offered, reinstatement and recovery charges may apply. Downgrades between Maintenance programs are not offered.

This table may be updated by Citrix from time to time at its sole discretion. You are advised to check this table prior to each purchase.

Product Line1 Editions Unit Type2 Term Maintenance Notes
Citrix Hypervisor Standard and Enterprise CPU Socket Subscription Customer Success Services If you received this product as a component of another product, this product is licensed for an unlimited quantity of sockets, but only for supporting virtual machines within that product solution environment.

1 See product specific end user license terms at www.citrix.com/buy/licensing/agreements.html (in addition to the content and notes above). With respect to an audit under the end user license terms, excess license usage will be determined based on peak license deployment and billed at the then-current Citrix suggested retail price for licenses and for maintenance on those licenses (for the lesser of the duration of the excess usage or two years). Charges for any additional findings, as well as audit fees, may apply. With respect to your purchase of a product trade-up or upgrade, or your implementation of a product release with new product licenses under Maintenance, you are permitted a 90 day grace period to run both your new and the old product licenses in production. This period runs from your purchase of the trade-up or upgrade, and from your download of the new release under your maintenance program. You agree to destroy the old licenses and retain no copies after the grace period. Certain products include a license overdraft feature that enables you to use a limited number of additional licenses to prevent access denial. Any overdraft feature is offered as a convenience, not as a license entitlement. Any overdraft licenses used must be purchased within 30 days of first use. Citrix reserves the right to remove any overdraft feature in new product releases.

2 Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the CPU Socket model, a “CPU Socket” is an individual populated CPU socket on a server running the PRODUCT. Unpopulated CPU sockets, i.e. a CPU socket not having a CPU does not require a license. The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control.

This table may be updated by Citrix from time to time at its sole discretion. You are advised to check this table prior to each purchase. Ask your Citrix sales representative or authorized Citrix reseller for information on any legacy offerings not shown here which are going to end of sale (EOS).

Looking for information for XenServer? Please visit xenserver.com/support.

Product Line4 Editions/ Packages License Models1 Monthly Annual SaaS Maintenance Notes
ShareFile
  • Standard (0GB or 1TB of storage/license)
  • Advanced (0GB or 1TB of storage/license)
  • Premium5 (1TB of storage/license)
  • Virtual Data Room (5GB)
User Available Available Included3
  • The service package purchased determines your service entitlement. The services description includes an overview and other terms applicable to your service, including add-ons: Service Descriptions. All components of the service are licensed only to the same Users.
  • With respect to unlimited cloud storage where applicable, you are entitled to 1 TB of storage per user and may request increases as needed for reasonable use as intended pursuant to the service description at Service Descriptions.
  • The Virtual Data Room edition includes 5GB of storage by default with 5 User licenses; you may purchase more storage by purchasing more User licenses.
RightSignature
  • Standard
  • Advanced
User N/A Available Included The service package purchased determines your service entitlement. The services description includes an overview and other terms applicable to your service, including add-ons: Service Descriptions. All components of the service are licensed only to the same Users.
Podio
  • Plus
  • Premium
User Available Available Included
  • The service package purchased determines your service entitlement. The services description includes an overview and other terms applicable to your service, including add-ons: Service Descriptions. All components of the service are licensed only to the same Users.
  • All Podio plans have a 3 license minimum.

1 Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the User model, a “User” is an individual authorized by you to use any device(s) to access instances of the service through your assignment of a single user ID.  See this Licensing FAQ. The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control.

2 See SaaS Maintenance descriptions at www.citrix.com/support/programs.html and Appliance Maintenance descriptions at www.citrix.com/support/programs/appliance-maintenance.html. Reinstatement and recovery charges may apply for expired Maintenance. Downgrades between Maintenance programs are not offered.

3 For customers with legacy perpetual licenses for on-premises ShareFile, you must have active Maintenance to access and use the ShareFile control plane. Starting February 2023, customers can no longer renew maintenance on legacy ShareFile perpetual licenses.

4 See the product specific terms of service at http://www.citrix.com/buy/licensing/agreements.html, and product specific service descriptions at https://www.citrix.com/buy/licensing/saas-service-descriptions.html (in addition to the content and notes above). In the event of a conflict between a product specific service description and this table, the service description shall control.

5 Archiving is available on a separate plan under the Premium model for those customers requiring legal or financial retainment of files. Archiving under this plan entitles customers to 200GB/User fair use storage amount.

This table may be updated by Citrix from time to time at its sole discretion. You are advised to check this table prior to each purchase.

App Delivery and Security products and license models

Product Line4 Editions/Packages License Models1 Monthly Annual SaaS Maintenance Notes
Citrix App Delivery and Security Service Citrix Managed Capacity N/A Available Included
  • The service package purchased determines your service entitlement. The service description includes an overview and other terms applicable to your service: www.citrix.com/buy/licensing/saas-service-descriptions.html.
  • Consumption-based metering: the service capacity is metered based on the volume (terabytes) of data processed and number of DNS queries.
App Delivery and Security Services
  • Citrix Web App Security
  • Citrix Application Delivery Management (Advanced)
User or Device (and Virtual IP Address for NM&ASAHS)(also see Notes for any service specific options) N/A Available Included
  • The service package purchased determines your service entitlement. The service description includes an overview and other terms applicable to your service: www.citrix.com/buy/licensing/saas-service-descriptions.html. If the service package purchased is a Citrix Cloud transition or trade-up package with hybrid rights, those perpetual on-premises licenses which are the subject of the transition or trade-up are rescinded upon the purchase, but are replaced with term on-premises licenses for a license model and term defined by the relevant transition or trade-up SKU. If the service package purchased is Citrix Cloud Add-on, you will receive term on-premises User/Device licenses for the term of your corresponding Citrix Cloud subscription. Notwithstanding the foregoing, only those users or devices covered by your Citrix Cloud subscription may use on-premises term licenses to connect to the Citrix Cloud Services. Any prepaid Citrix Software Maintenance or Subscription Advantage on any rescinded perpetual licenses terminates with those licenses. You shall have no right to credit or refund for any rescinded licenses or those services.
  • Citrix Cloud on-premises components may only be used in conjunction with Citrix Cloud services pursuant to the applicable terms of service.
  • Citrix Application Delivery Management allows a mix of up to 10 Virtual IP Address licenses to be used to license MAS deployed on-premises and on Citrix Cloud.
Adaptive Authentication N/A User, Device, or Concurrent for Citrix DaaS, but only User for Citrix Secure Private Access N/A Available Included The service package purchased determines your service entitlement. If you receive Adaptive Authentication as a component of Citrix DaaS, Universal or Secure Private Access or purchase Adaptive Authentication as an add-on to such offerings, your Adaptive Authentication license model is the same as for your related Citrix DaaS, Universal or Secure Private Access subscription.
Citrix Web App and API Protection Multiple Bandwidth N/A Available Included The service package purchased determines your service entitlement. Billing metrics--applications and throughput--keep service changes transparent. Consumption in excess of purchased bandwidth will be billed to customer. Unused purchased bandwidth does not carry over to future months. Depending on service package purchased, additional charges may apply, including fees for non-attack incidents, test failovers, clean traffic overages, configurations changes, and additional site connection setups. Add-ons may be available for additional bandwidth, sites, applications, and SSL certificates. Test failovers must be scheduled forty-eight hours in advance. Any test failover that exceeds a period of twenty-four hours may result an additional test failover fee. Citrix has sole discretion to reschedule a mitigation failover testing window as needed, but shall work with the Customer to schedule a new testing window as appropriate.

1 Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the User model, a “User” is an individual authorized by you to use any device(s) to access instances of the service through your assignment of a single user ID. Under the Device model, a “Device” is a device authorized by you to be used by any individual(s) to access instances of the service (locally or over a network). User and Device licenses may be reassigned only pursuant to Citrix’ policy, process and timescale for reassignment. You must acquire and assign a license to each User or Device that accesses instances of the service directly or indirectly, frequently or infrequently, even if the authorized User or Device is an automaton. Under the Virtual IP Address license model, "Virtual IP Address" is a single virtual IP address. Under the Monthly Query Capacity model, a “Query” is a data request to the service, with the number of Queries measured cumulatively on a monthly basis.  The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control.

2 See SaaS Maintenance descriptions at www.citrix.com/support/programs.html. Reinstatement and recovery charges may apply for expired Maintenance. Downgrades between Maintenance programs are not offered.

4 See the product specific terms of service at http://www.citrix.com/buy/licensing/agreements.html, and product specific service descriptions at https://www.citrix.com/buy/licensing/saas-service-descriptions.html (in addition to the content and notes above). In the event of a conflict between a product specific service description and this table, the service description shall control.

This table may be updated by Citrix from time to time at its sole discretion. You are advised to check this table prior to each purchase.

Product Line3 Editions License Models1 Perpetual Maintenance2 Subscription Maintenance Notes
NetScaler MPX, SDX, VPX, BLX and CPX
  • Advanced
  • Premium
  • Appliance (MPX, SDX), VM (VPX)
  • Baremetal (BLX), Container-based Instance (CPX), Pooled Capacity, and NetScaler App Delivery and Security Service Self Managed (formerly CADS)
N/A Customer Success Services (VPX, BLX, CPX) and Hardware Maintenance (NetScaler MPX, SDX Hardware and Zero Capacity Hardware) Included for NetScaler Fixed Term Software, Pooled Capacity and Self Managed Maintenance must be purchased with new products for the term of the license. Software Maintenance is included with NetScaler Fixed Term Software, Pooled Capacity and Self-Managed subscriptions, but Hardware Maintenance must still be purchased for any NetScaler MPX, SDX or Zero-Capacity Hardware. If you receive Citrix SCOM Management Pack for Citrix ADC as a component of Citrix ADC Premium, you may use it only to manage only your Citrix ADC Premium environment. You are licensed to use only the features/components of your edition. NetScaler CPX requires NetScaler Console software to authenticate usage. NetScaler Console (formerly NetScaler Application Delivery Management) software must be purchased separately. Additional NetScaler SDX - Instance Add-On can be purchased as a part of NetScaler Pooled Capacity and Self-Managed Licenses. Add-on subscriptions for appliances may only be purchased after purchase of the starter pool and after/with corresponding appliances.
NetScaler Gateway
  • Advanced
  • Premium
Appliance, and for VPX, per VM, as well as Universal licenses for advanced product features Available Appliance Maintenance and, for VPX, Customer Success Services Available only for VPX Available as physical appliances (MPX) and virtual appliances (VPX). Appliance Maintenance must be purchased with new physical hardware appliances. Customer Success Services must be purchased with the new VPX product licenses. For Citrix Virtual Apps and Desktops use cases: EPA, SmartAccess and SmartControl and other advanced features, you will need to purchase additional universal licenses (separate from licenses for this product as physical hardware or VPX). If you received universal licenses as a component of another product, your licenses are limited to use on any Citrix Gateway appliance (physical or virtual) in support of that product environment.
Citrix Secure Web Gateway
  • Standard
  • Advance
  • Premium
Appliance, and for VPX, per VM Available Appliance Maintenance and, for VPX, Customer Success Services Available only for VPX Available as physical appliances (MPX ) and virtual appliances (VPX). Appliance Maintenance must be purchased with new physical appliances. Customer Success Services must be purchased with new VPX product licenses. An add-on subscription feature, Citrix URL Threat Intelligence, provides category and reputation information of URLs, and helps in filtering undesired websites.

1 Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the User model, a “User” is an individual authorized by you to use any device(s) to access instances of the product server software or service through your assignment of a single user ID. Under the Device model, a “Device” is a device authorized by you to be used by any individual(s) to access instances of the product server software or service (locally or over a network). User and Device licenses may be reassigned only pursuant to Citrix’ policy, process and timescale for reassignment. For Citrix on-premises product offerings, see this Licensing FAQ. For Citrix Cloud and Enterprise SaaS product offerings, see this Licensing FAQ. You may deploy network architectures that use hardware or software to reduce the number of Users or Devices that directly access the product server software or service. This is referred to as multiplexing or pooling. This does not reduce the number of licenses required to access or use the server software or service under either license model. A license is required for each User or Device that is connected to the multiplexing or pooling software or hardware front end. You must acquire and assign a license to each User or Device that accesses instances of the server software or service directly or indirectly, frequently or infrequently, even if the authorized User or Device is an automaton. Under the Concurrent model, a "Concurrent" device is an anonymous single device connected to a single instance of the server software. Under the CPU Socket model, a “CPU Socket” is an individual CPU socket on a server running the PRODUCT, regardless of whether or not the socket contains a CPU. Licenses must be purchased for all CPU sockets on such server(s). Under the Application model, an “Application” is an individual object code file capable of being analyzed by the product. Under the VM model, a “VM” is a virtual machine or single physical server if the server is not virtualized. Under the Concurrent Session model, which is offered exclusively with Provisioning Services, a "Concurrent Session" is the number of physical or virtual machine sessions serviced by the product. Under the Appliance model, an "Appliance" is the physical appliance with embedded product software as provided by Citrix, and you may use the Appliance up to its capacity as intended. Under the Pooled Capacity model for Citrix ADC, your purchased instances and capacity (throughput) may be deployed on either zero-capacity physical appliances, VPX or CPX instances in your infrastructure, or VPX or CPX instances deployed in supported public cloud providers (collectively your "Pooled Capacity"). Under the Pooled Capacity model for Citrix SD-WAN, your purchased capacity (throughput) may be deployed only on zero-capacity SD-WAN physical appliances. Under the Virtual Instance license model, a "Virtual Instance" is a virtual deployment within a single software container. Under the Virtual IP Address license model, "Virtual IP Address" is a single virtual IP address. "Express" versions of products are offered with limited term license and with NO WARRANTY, INFRINGEMENT INDEMNIFICATION OR SOFTWARE MAINTENANCE. Further, "Express" versions may not be used by any Citrix or non-Citrix service providers for a cloud/hosted production offering. The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control.

2 See Software Maintenance descriptions at www.citrix.com/support/programs.html and Appliance Maintenance descriptions at www.citrix.com/support/programs/appliance-maintenance.html. Reinstatement and recovery charges may apply for expired Maintenance. Downgrades between Maintenance programs are not offered.

3 See SaaS Maintenance descriptions at www.citrix.com/support/programs.html

This table may be updated by Citrix from time to time at its sole discretion. You are advised to check this table prior to each purchase.

Analytics products and license models

Product Line1 Editions/Packages License Models2 Monthly Annual SaaS Maintenance3 Notes
Citrix Analytics
  • Citrix Analytics for Security
  • Citrix Analytics for Performance
User N/A Available Included The service package purchased determines your service entitlement. The service description includes an overview and other terms applicable to your service: www.citrix.com/buy/licensing/saas-service-descriptions.html. All components of the service are licensed only to the same Users.

1 See the product specific terms of service at www.citrix.com/buy/licensing/agreements.html, and product specific service descriptions at www.citrix.com/buy/licensing/saas-service-descriptions.html (in addition to the content and notes above). In the event of a conflict between a product specific service description and this table, the service description shall control.

2 Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the User model, a “User” is an individual authorized by you to use any device(s) to access instances of the service through your assignment of a single user ID.

3 See SaaS Maintenance descriptions at www.citrix.com/support/programs.html.

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