/ Glossary / What is IT Transformation? IT Transformation Definition

What is IT transformation?

IT transformation is the process of aligning IT with broader organizational goals. It is just one element of digital transformation, referring to how IT can deliver next-generation solutions for daily technology needs and high-level business initiatives.

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How does IT transformation benefit the business?

At a high level, there are three key benefits to IT transformation: strategic, financial, and improved business agility.

Strategic benefits: IT transformation delivers strategic benefits to employees and IT teams alike. When employees have easy access to the technology they need, productivity improves and engagement levels increase, leading to better business outcomes. It also means greater flexibility for employees, allowing them to securely work anywhere—whether that’s in the office, on a job site, in a customer’s office, or on the road. For IT teams, IT transformation helps simplify day-to-day management, resulting in more time for strategic initiatives.

Financial benefits: IT transformation is cost effective in the long run because it helps companies avoid significant capital expenses associated with data centers and hardware maintenance, and frees up IT personnel by automating routine tasks. It can also help companies save by eliminating unneeded contracts with IT vendors.

Business agility: A well thought-out IT transformation will replace legacy systems and increase speed and flexibility. This means businesses can implement new systems and applications, roll out updates, and more faster, plus it’s easier to scale IT solutions to the entire organization. 

What are the critical success factors in IT transformation?

Develop a plan to match IT to business goals: Before launching an IT transformation initiative, organizations should pinpoint the long- and short-term business goals of the organization and its industry, as well as emerging trends in technology. IT should work closely with leadership to understand the unique needs of each department and what they need their technology to do. Next, IT should create a roadmap with timelines and a communication plan to inform staff of changes along the way.

Prioritize employee engagement and experience: To deliver an exceptional experience, IT teams should start by looking at employee needs. They should then determine if employees have easy access to the data, apps, and tools they need to be effective and if work can be simplified by automating routine tasks and streamlining workflows. Adopting an employee-first approach to IT is increasingly important as organizations face greater expectations to improve employee experiences.


Plan for the future: While no one can fully predict the future, building a more flexible infrastructure allows organizations greater agility to adapt to whatever the future brings. With careful planning, organizations can implement IT that quickly adapts, scales, and pivots as future business needs arise—enabling organizations to respond more effectively as markets evolve.

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What are the top challenges of IT transformation?

Shifting mindsets: The status quo approach to IT delivery is no longer enough to satisfy the day-to-day business needs of most organizations. The pressure to keep pace with or surpass the competition creates urgency around IT transformation and business innovation: Employees expect technology that’s intuitive and easy to use, but legacy network architectures slow productivity and require a lot of work to update.

IT can help organizations meet changing business demands by planning for and implementing newer operating models.

Legacy IT and cloud readiness: The cloud offers strategic, financial, and operational flexibility and scalability but many organizations still need data centers. That’s because companies:

  • Have a desire to maintain internal control and governance over the network and their data to avoid potential risks associated with cloud security
  • Fear of being locked into a single vendor
  • Lack of the right internal support for implementing new systems and clouds while managing day-to-day operations and the help desk
  • Must keep sensitive data on premises for compliance

Outdated operating models: Along with obsolete technology comes outdated behaviors and practices. When preparing to update IT infrastructures, organizations should also think about the people and processes who will be using the new solutions. Selecting the right technology simplifies implementation and maintenance, and increases the likelihood of user adoption.

The right partner, along with the right technology solutions, can greatly reduce the number of challenges that come with IT transformation. By providing a go-at-your-own-pace solution that supports major initiatives like the journey to the cloud and modernizing security, the right partner can help simplify the adoption of new technologies and make IT transformation almost effortless.

Citrix solutions for IT transformation

Citrix provides a wide range of solutions, from VDI and DaaS to application delivery and security, that help support successful IT transformation at organizations of all sizes.