Citrix is getting ready for HIMSS 2024 with a guest blog series featuring insights and innovations from some of our key partners. This post is written by Keary Pence, Director of Product Marketing at Goliath Technologies.

You can visit Citrix and Goliath at HIMSS booth #3212 to see new industry-only reporting that changes the paradigm for reporting on and improving clinician experience when accessing clinical and business applications via Citrix.

The Challenge

Health IT (HIT) teams have been blindsided too many times by subjective feedback. Currently, they have no way to objectively represent the quality of IT delivery and their end user clinicians’ experience. Additionally, they lack actionable data to quickly make improvements where needed. Often, issues get amplified so HIT teams also need the ability to sift through the noise and quickly understand if issues are widespread or isolated.

The Solution

Predictable Clinician Experience Analytics

Goliath has the only way to provide an objective measure of clinician experience without having to rely on surveys or otherwise engaging with clinicians – freeing clinicians to continue providing excellent patient care and empowering HIT with the data necessary to proactively improve clinician experience.

Traditional approaches like surveys and subjective feedback are generally untimely, inaccurate, and lack actionable data. Goliath injects empirical evidence into understanding clinician experience with the necessary data to proactively improve user experience. Powered by intelligence, automation, and now AI, all this is achieved without needing to engage end user clinicians.

Goliath + Citrix at HIMSS24

Goliath and Citrix have partnered for over a decade to help HIT be more proactive, productive, and effective. Because of this partnership, HIT teams now have a way to get complete, proactive, end-to-end visibility into the underlying delivery infrastructure, including unique details on the end user so IT knows what to address to improve clinician experience. At HIMSS24 we will demonstrate how;

  • We capture all key metrics related to clinician experience.
  • We compare actual metrics against industry best practices as defined by Citrix.
  • We provide a score based on actual vs industry standard metrics.
  • Only embedded intelligence, automation, and now AI can deliver these results.

Purpose-Built for Healthcare

Health IT has half the budget & people to support the same number of users as their enterprise counterparts. Goliath has helped hundreds of health systems, across thousands of locations, with tens of millions of patients annually.

Goliath is the only solution available that can provide true end-to-end visibility for clinician experience because of our unique and industry-only technical and business partnerships with:

  • Oracle Cerner – Industry-only Cerner Intelligent Agent which is deployed into the hosted facility in Kansas City (RHO) and provides exclusive access to end user experience data from an end user’s perspective.
  • Epic – The first Epic Module integration into the System Pulse database to correlate System Pulse data, end user experience, and the Citrix delivery infrastructure into a central console. 
  • MEDITECH – Industry-only MEDITECH Module correlating MEDITECH Performance Data, end user experience, and the Citrix delivery infrastructure into a central console.

Learn More

For more information on how you can improve clinician experience and ensure EHR/EMR system reliability & response time, visit www.goliathtechnologies.com or reach out to techinfo@goliathtechnologies.com.

If you’re going to HIMSS 2024 in Orlando, visit us at Citrix Booth #3212

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