In today’s rapidly evolving digital landscape, IT departments are at the forefront of ensuring seamless remote work capabilities for organizations. The rise of the “hybrid office” model, where employees are no longer tethered to a physical office space, has brought forth both opportunities and challenges. While this model offers flexibility, it also demands robust, high-quality, real-time audio communications to facilitate personal and business critical interactions.

For IT professionals, ensuring consistent and high-quality audio becomes important especially when employees are connecting from varied locations, often via public WiFi networks. These networks, while convenient, can introduce numerous challenges, including high latency, packet loss, and unpredictable network conditions. These challenges can severely impact real-time communications, leading to decreased productivity and potential business disruptions.

Recognizing the need for a solution, Citrix introduced the EDT Lossy protocol in its 2308 release. This protocol offers a robust solution to the common audio challenges faced in remote and hybrid work scenarios. Unlike traditional protocols that struggle in challenging network conditions, EDT Lossy is engineered to ensure seamless audio quality even in adverse conditions. Whether an employee is transitioning between WiFi access points, working in areas with low bandwidth, or facing significant packet loss, EDT Lossy steps in to ensure an uninterrupted high-quality audio experience.

Citrix’s EDT Lossy is a loss-tolerant transport protocol designed for real-time multimedia experiences during packet loss. It’s a part of Citrix’s Enlightened Data Transport (EDT), aiming for consistent performance on challenging connections while increasing server scalability through reduced CPU usage. The protocol’s loss-tolerant mode provides stable connections during network congestion. While both EDT and EDT Lossy perform well, EDT Lossy offers improved audio quality in situations with packet loss.

For IT departments, the integration and deployment of the EDT Lossy protocol can lead to reduced troubleshooting and support tickets related to audio issues. This not only translates to reduced operational costs but also ensures that the organization’s workforce remains productive, irrespective of their location.

Try the Feature Preview today

As the digital landscape continues to evolve, Citrix remains at the forefront of innovation, offering solutions tailored to enhance user experiences. The introduction of the EDT Lossy protocol in the 2308 release is a testament to this commitment. With its promise of superior audio quality even in challenging network conditions, it’s an opportunity not to be missed. We encourage you to dive in and experience this firsthand. While this feature is not enabled by default in the 2308 release, Citrix is Citrix is extending an opportunity for those interested to explore this innovation through a Feature Preview.

System Requirements

For those connecting remotely, the Citrix Gateway Service is required. For a detailed overview, refer to this documentation. Also, If the above conditions are not met, audio will be transmitted over the EDT Reliable transport. 

Disclaimer: The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.