We are delighted to share some exciting news with you today. Citrix has joined forces with Twilio, a global leader in customer engagement software. This partnership represents our commitment to providing integrated, high-performance solutions for your Citrix DaaS and Twilio Flex environments.
Many of you are already leveraging Twilio Flex, an industry-leading customer engagement platform, within your Citrix DaaS environments to provide timely support to your customers. Today, we’re excited to elevate your experience by announcing Twilio Flex integration with our Citrix Unified Communication (UC) Optimization SDK. This Twilio innovation in tandem with Citrix virtualization, security, and user experience technologies truly makes this optimization an incredibly promising option for organizations looking to enhance and secure their call centers.
By integrating with our UC Optimization SDK through the Citrix Ready Program, Twilio Flex users can significantly enhance their audio call capabilities in their Citrix DaaS virtualized environments. This is achieved by efficiently directing audio call traffic to the Citrix Workspace app (CWA) Client, which helps streamline real-time audio communication and significantly improves user experiences.
Here’s what you can expect with this integration:
- By offloading real-time audio communication to the endpoint, you can reduce network load, optimize system performance, and increase productivity.
- Experience smoother, higher-quality audio communications, leading to a significant improvement in user experience.
- Improve VDI scalability and reduce costs by optimizing resource usage between the VDA and the client device.
- With Citrix’s rigorous security standards coupled with the security features of Twilio Flex, you can ensure the highest level of protection for sensitive contact center customer data.
Twilio achieved this integration by leveraging the Citrix Ready program, which is designed to assist software and hardware vendors of all types in developing, integrating, and verifying their products with Citrix’s technology.
We believe the best way for you to truly realize the potential of this integration is to experience it firsthand. As such, we invite you to try the new Twilio Flex integration with Citrix. This will provide a glimpse at how Twilio Flex and Citrix’s Unified Communication Optimization SDK can enhance your contact center representative’s experience and overall communication with your customers. Don’t just take our word for it, visit the Twilio Flex documentation page or get in touch with your Twilio Flex sales representative and see for yourself the impact that Twilio Flex and Citrix’s Unified Communication Optimization SDK integration can have on your business communication.
Get Started: If you’re an Independent software vendor or a Citrix customer interested in trying out the Unified Communications SDK to optimize your applications, sign up here to get in touch with the product team.
Disclaimer: The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.
