This is a guest blog post from Citrix Ready partner TextExpander.
Your employees are too busy to waste time on any of these tasks:
- Responding to the same questions over and over in chat
- Manual personalization of customer replies to sound authentic
- Finding, copying, and pasting an article link to solve a customer problem
With Citrix Ready partner TextExpander, they don’t have to. TextExpander puts company knowledge at their fingertips. To access it, all they need to do is type an abbreviation.
How TextExpander Works
- Store It: Keep your company’s most-used emails, messages, and more within TextExpander.
- Share It: Give different departments across your whole company access to the content they need to use every day.
- Expand It: Deploy the content you need with just a few keystrokes, in any app, on any device.
- Edit It: Make changes to your snippets in one spot and your entire team can use the updated text in seconds.
The Benefits of TextExpander
TextExpander automates the repetitive side of communication so your team can focus on coming up with ideas, solving problems, and thinking deeply. Here’s what TextExpander empowers organizations to do:
- Eliminate Repetition: Repetitive tasks consume up to 19 working days a year per employee, costing businesses millions of dollars. Less repetition means more time to focus on growing revenue, delighting customers, and concentrating on what matters most for your business.
- Shorten Response Times: Reply to customers in a flash. No more switching apps to find answers. Simply type a short abbreviation and watch it instantly expand into your full reply. It works anywhere you type, with no complex setup required.
- Automate Without Losing the Human Touch: Automate how your team replies to communications without losing their human touch. Team members can quickly access and personalize dynamic text with a few keystrokes before sending.
- Share Company Knowledge Anywhere: Get information out of silos and into the hands of everyone that needs it. Share knowledge across departments so everyone uses unified messaging and nobody spends time reinventing the wheel.
TextExpander is Citrix Ready
TextExpander is Citrix Ready, which means that it has passed a series of tests established by Citrix and can be trusted to work effectively with the following Citrix solutions:
- Citrix Workspace app
- Citrix Virtual Apps
- Citrix DaaS
- Citrix DaaS Standard for Azure
- Citrix Gateway service
- Citrix Virtual Desktops
To learn more about TextExpander, request information about TextExpander and Citrix, or to ask a TextExpander salesperson to contact you, visit TextExpander on the Citrix Ready Marketplace.
