In this Cloud Guidepost series, we’ll introduce you to members of our Worldwide Customer Success Management team. They’ll share their background, their experience as a Customer Success Manager or Customer Success Engineer at Citrix, and key lessons they’ve learned as they help our Cloud customers achieve success.
Meet Frank Migielicz, Lead Customer Success Manager, Raleigh, NC
With over 21 years of experience in the IT industry at companies such as NetApp, Red Hat, SAS, Symantec, and Citrix, my standards are to deliver superior business results by being a trusted advisor with a focus on client satisfaction, product adoption, and revenue growth. I have worked with large enterprise customers, like JPMorgan Chase, and federal agencies, like the U.S. Department of Defense, over the years.
I came to Citrix because it’s recognized as an industry leader with 98 percent of the Fortune 500 trusting Citrix products to power the way they work! I love the teamwork mentality that seems to pour from every department I interact with on a daily basis. It enables a positive work environment that allows for many opportunities to grow on a professional and personal level.
Outside of work, some of my favorite experiences I’ve been fortunate to have over the past few years are seeing the summit of Denali, enjoying dinner with Lou Holtz, playing golf with Warren Buffet as my caddie, and having drinks with C.C. DeVille from Poison and Tommy Lee from Motley Crüe.
A few tips and lessons I’ve learned over the years as a Customer Success Manager are:
- Be proactive, NOT reactive. I had a mentor at Symantec who always said this. By being proactive you are showing more value to your customer, and you become a trusted advisor.
- Always try to develop a relationship with your customer and have fun when appropriate. Customers are more likely to want to interact with you if you have built that relationship.
- Understand what your champion’s goals are for the project and their careers. If you can get a project done while also making your champion shine within their company, then that is a win-win for all involved.
- Finally, always push forward. Sometimes there will be blockers that can stop your progress. They can be political, technical, or product limitations that could delay your progress to your goal. Always focus on value and have conversations around value to continue moving forward as you work to remove the blocker in the background.
