Cloud Guidepost: Citrix Content Collaboration onboarding made easy

Citrix Customer Success

6 years ago

Onboarding is a crucial success factor for any new software solution. Learning to administer and use a tool correctly can help you achieve:

A shorter learning curve
Higher satisfaction
Faster time to value (by taking full advantage of functionality)
Fewer support issues

Starting June 11, the Customer Success Management team will hold complimentary, online onboarding events for Citrix Content Collaboration. For targeted learning, we’re offering separate events for IT admins and end users, focusing on the topics that are most relevant to each.

For admins, key areas covered are account setup (including security features), adding and managing users, creating clients, and reporting.
For end users, the onboarding includes personal account setup, key functions such as managing, sharing, and requesting files and folders, and advanced features including online editing.

Each week, we’ll hold onboarding events on Tuesdays for IT admins and on Thursdays for end users. Following the presentation, attendees will have the opportunity to ask questions during a live Q&A with the Customer Success team.

Get Up to Speed Early for the Best Results

For the best results with your new software, it’s important to get up to speed early. To make onboarding with Content Collaboration as easy as possible, we’re offering the events free of charge. And you can attend more than once if you need a refresher.

Customer Success is also minimizing the time away from your job:

The events only take an hour but will give you all the basics you need.
They’re offered every week, helping you find a convenient time slot.

Succeeding with Secure File Sync and Sharing

The Customer Success Management team is committed to helping organizations succeed with Citrix Cloud services, and we’re excited to build on our momentum by adding these new onboarding events to our Content Collaboration portfolio.