Product specific terms

¹ See the product specific terms of service at www.citrix.com/buy/licensing/agreements.html, and product specific service descriptions at www.citrix.com/buy/licensing/saas-service-descriptions.html (in addition to the content and notes above). In the event of a conflict between a product specific service description and this table, the service description shall control.

² Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the User model, a “User” is an individual authorized by you to use any device(s) to access instances of the service through your assignment of a single user ID. Under the Device model, a “Device” is a device authorized by you to be used by any individual(s) to access instances of the service (locally or over a network). User and Device licenses may be reassigned only pursuant to Citrix’ policy, process and timescale for reassignment. You must acquire and assign a license to each User or Device that accesses instances of the service directly or indirectly, frequently or infrequently, even if the authorized User or Device is an automaton. The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control.

³ Available only in the Microsoft Azure Marketplace.

¹ See product specific end user license terms at www.citrix.com/buy/licensing/agreements.html (in addition to the content and notes above). Unless otherwise noted, each product license may be loaded on only a single license server or appliance instance, as applicable. With respect to an audit under the end user license terms, excess license usage will be determined based on peak license deployment and billed at the then-current Citrix suggested retail price for licenses and for maintenance on those licenses (for the lesser of the duration of the excess usage or two years). Charges for any additional findings, as well as audit fees, may apply. With respect to your purchase of a product trade-up or upgrade, or your implementation of a product release with new product licenses under Maintenance, you are permitted a 90 day grace period to run both your new and the old product licenses in production. This period runs from your purchase of the trade-up or upgrade, and from your download of the new release under your maintenance program. You agree to destroy the old licenses and retain no copies after the grace period. Certain products include a license overdraft feature that enables you to use a limited number of additional licenses to prevent access denial. Any overdraft feature is offered as a convenience, not as a license entitlement. Any overdraft licenses used must be purchased within 30 days of first use. Citrix reserves the right to remove any overdraft feature in new product releases.

² Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the User model, a “User” is an individual authorized by you to use any device(s) to access instances of the product server software or service through your assignment of a single user ID. Under the Device model, a “Device” is a device authorized by you to be used by any individual(s) to access instances of the product server software or service (locally or over a network). User and Device licenses may be reassigned only pursuant to Citrix’ policy, process and timescale for reassignment. See this Licensing FAQ. You may deploy network architectures that use hardware or software to reduce the number of Users or Devices that directly access the product server software or service. This is referred to as multiplexing or pooling. This does not reduce the number of licenses required to access or use the server software or service under either license model. A license is required for each User or Device that is connected to the multiplexing or pooling software or hardware front end. You must acquire and assign a license to each User or Device that accesses instances of the server software or service directly or indirectly, frequently or infrequently, even if the authorized User or Device is an automaton. Under the Concurrent model, a "Concurrent" device is a single device connected to a single instance of the server software. Under the Concurrent Session model, which is offered exclusively with Provisioning Services, a "Concurrent Session" is the number of physical or virtual machine sessions serviced by the product. "Express" versions of products are offered with limited term license and with NO WARRANTY, INFRINGEMENT INDEMNIFICATION OR SOFTWARE MAINTENANCE. Further, "Express" versions may not be used by any Citrix or non-Citrix service providers for a cloud/hosted production offering. The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control.

³ See Software Maintenance descriptions at www.citrix.com/support/programs.html. Reinstatement of expired Maintenance is offered only at the sole discretion of Citrix. If offered, reinstatement and recovery charges may apply. Downgrades between Maintenance programs are not offered.

This table may be updated by Citrix from time to time at its sole discretion. You are advised to check this table prior to each purchase.

¹ See product specific end user license terms at www.citrix.com/buy/licensing/agreements.html (in addition to the content and notes above). With respect to an audit under the end user license terms, excess license usage will be determined based on peak license deployment and billed at the then-current Citrix suggested retail price for licenses and for maintenance on those licenses (for the lesser of the duration of the excess usage or two years). Charges for any additional findings, as well as audit fees, may apply. With respect to your purchase of a product trade-up or upgrade, or your implementation of a product release with new product licenses under Maintenance, you are permitted a 90 day grace period to run both your new and the old product licenses in production. This period runs from your purchase of the trade-up or upgrade, and from your download of the new release under your maintenance program. You agree to destroy the old licenses and retain no copies after the grace period. Certain products include a license overdraft feature that enables you to use a limited number of additional licenses to prevent access denial. Any overdraft feature is offered as a convenience, not as a license entitlement. Any overdraft licenses used must be purchased within 30 days of first use. Citrix reserves the right to remove any overdraft feature in new product releases.

² Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the CPU Socket model, a “CPU Socket” is an individual populated CPU socket on a server running the PRODUCT. Unpopulated CPU sockets, i.e. a CPU socket not having a CPU does not require a license. The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control.

This table may be updated by Citrix from time to time at its sole discretion. You are advised to check this table prior to each purchase. Ask your Citrix sales representative or authorized Citrix reseller for information on any legacy offerings not shown here which are going to end of sale (EOS).

¹ Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the User model, a “User” is an individual authorized by you to use any device(s) to access instances of the service through your assignment of a single user ID.  See this Licensing FAQ. The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control.

² See SaaS Maintenance descriptions at www.citrix.com/support/programs.html and Appliance Maintenance descriptions at www.citrix.com/support/programs/appliance-maintenance.html. Reinstatement and recovery charges may apply for expired Maintenance. Downgrades between Maintenance programs are not offered.

³ For customers with legacy perpetual licenses for on-premises ShareFile, you must have active Maintenance to access and use the ShareFile control plane. Starting February 2023, customers can no longer renew maintenance on legacy ShareFile perpetual licenses.

⁴ See the product specific terms of service at http://www.citrix.com/buy/licensing/agreements.html, and product specific service descriptions at https://www.citrix.com/buy/licensing/saas-service-descriptions.html (in addition to the content and notes above). In the event of a conflict between a product specific service description and this table, the service description shall control.

⁵ Archiving is available on a separate plan under the Premium model for those customers requiring legal or financial retainment of files. Archiving under this plan entitles customers to 200GB/User fair use storage amount.

This table may be updated by Citrix from time to time at its sole discretion. You are advised to check this table prior to each purchase.

¹ Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the User model, a “User” is an individual authorized by you to use any device(s) to access instances of the service through your assignment of a single user ID. Under the Device model, a “Device” is a device authorized by you to be used by any individual(s) to access instances of the service (locally or over a network). User and Device licenses may be reassigned only pursuant to Citrix’ policy, process and timescale for reassignment. You must acquire and assign a license to each User or Device that accesses instances of the service directly or indirectly, frequently or infrequently, even if the authorized User or Device is an automaton. Under the Virtual IP Address license model, "Virtual IP Address" is a single virtual IP address. Under the Monthly Query Capacity model, a “Query” is a data request to the service, with the number of Queries measured cumulatively on a monthly basis.  The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control.

² See SaaS Maintenance descriptions at www.citrix.com/support/programs.html. Reinstatement and recovery charges may apply for expired Maintenance. Downgrades between Maintenance programs are not offered.

⁴ See the product specific terms of service at http://www.citrix.com/buy/licensing/agreements.html, and product specific service descriptions at https://www.citrix.com/buy/licensing/saas-service-descriptions.html (in addition to the content and notes above). In the event of a conflict between a product specific service description and this table, the service description shall control.

This table may be updated by Citrix from time to time at its sole discretion. You are advised to check this table prior to each purchase.

¹ Unless otherwise noted above for a product, Citrix end-user license models are as follows: Under the User model, a “User” is an individual authorized by you to use any device(s) to access instances of the product server software or service through your assignment of a single user ID. Under the Device model, a “Device” is a device authorized by you to be used by any individual(s) to access instances of the product server software or service (locally or over a network). User and Device licenses may be reassigned only pursuant to Citrix’ policy, process and timescale for reassignment. For Citrix on-premises product offerings, see this Licensing FAQ. For Citrix Cloud and Enterprise SaaS product offerings, see this Licensing FAQ. You may deploy network architectures that use hardware or software to reduce the number of Users or Devices that directly access the product server software or service. This is referred to as multiplexing or pooling. This does not reduce the number of licenses required to access or use the server software or service under either license model. A license is required for each User or Device that is connected to the multiplexing or pooling software or hardware front end. You must acquire and assign a license to each User or Device that accesses instances of the server software or service directly or indirectly, frequently or infrequently, even if the authorized User or Device is an automaton. Under the Concurrent model, a "Concurrent" device is an anonymous single device connected to a single instance of the server software. Under the CPU Socket model, a “CPU Socket” is an individual CPU socket on a server running the PRODUCT, regardless of whether or not the socket contains a CPU. Licenses must be purchased for all CPU sockets on such server(s). Under the Application model, an “Application” is an individual object code file capable of being analyzed by the product. Under the VM model, a “VM” is a virtual machine or single physical server if the server is not virtualized. Under the Concurrent Session model, which is offered exclusively with Provisioning Services, a "Concurrent Session" is the number of physical or virtual machine sessions serviced by the product. Under the Appliance model, an "Appliance" is the physical appliance with embedded product software as provided by Citrix, and you may use the Appliance up to its capacity as intended. Under the Pooled Capacity model for Citrix ADC, your purchased instances and capacity (throughput) may be deployed on either zero-capacity physical appliances, VPX or CPX instances in your infrastructure, or VPX or CPX instances deployed in supported public cloud providers (collectively your "Pooled Capacity"). Under the Pooled Capacity model for Citrix SD-WAN, your purchased capacity (throughput) may be deployed only on zero-capacity SD-WAN physical appliances. Under the Virtual Instance license model, a "Virtual Instance" is a virtual deployment within a single software container. Under the Virtual IP Address license model, "Virtual IP Address" is a single virtual IP address. "Express" versions of products are offered with limited term license and with NO WARRANTY, INFRINGEMENT INDEMNIFICATION OR SOFTWARE MAINTENANCE. Further, "Express" versions may not be used by any Citrix or non-Citrix service providers for a cloud/hosted production offering. The SKU description for each product or maintenance offering ordered confirms your product entitlements. In the event of a conflict between a SKU description and this table, the SKU description shall control.

² See Software Maintenance descriptions at www.citrix.com/support/programs.html and Appliance Maintenance descriptions at www.citrix.com/support/programs/appliance-maintenance.html. Reinstatement and recovery charges may apply for expired Maintenance. Downgrades between Maintenance programs are not offered.

³ See SaaS Maintenance descriptions at www.citrix.com/support/programs.html

This table may be updated by Citrix from time to time at its sole discretion. You are advised to check this table prior to each purchase.