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Software Maintenance for Citrix XenApp
More value for your investment
With Software Maintenance for XenApp, you can now enjoy all the benefits of the Citrix Subscription Advantage program and world class Citrix Technical Support together.
Benefits
24x7x365 telephone, Web and e-mail support
Our Technical Support provides direct vendor support from technical experts who have industry-recognized certifications and in-depth training to help resolve complex problems quickly via the phone, Web or e-mail.
Product version upgrades
Subscription Advantage allows you to download the latest product version upgrades available during your membership term. These updates include any major changes to the underlying product architecture and/or updates to the feature set of a given product platform.
Eligibility
- This program is for existing XenApp Platinum, XenApp Enterprise, and XenApp Advanced edition customers and is available only at time of Subscription Advantage renewal
- It’s an optional offering for customers that don’t currently have a Technical Support contract
- Software Maintenance must be purchased on all XenApp licenses with active Subscription Advantage membership
Technical Support available in Software Maintenance for XenApp includes
- 24x7x365 telephone, Web and e-mail support
- Five incidents and one contact for every 50 XenApp CCU licenses
- Learn more
| Features | Subscription Advantage | XenApp Software Maintenance |
| New product features |  |
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| Existing program enhancements |  |
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| Hotfix Roll-up Packs | |
|
| Lock-in future product enhancements | |
|
| Predictable cost | |
|
| Vendor-direct technical support | |
|
| Technical support coverage | 24x7x365 |
|
| Annual training event (TechEdge) | |
|
| Quarterly webcasts | |
|
| Monthly newsletters | |
Save more with Software Maintenance
Along with ensuring uninterrupted access to the latest software version updates and access to technical support professionals, Software Maintenance for XenApp is one of the most cost-effective ways to protect your software investment, and ensure that your systems continue to run quickly, effectively and smoothly. With Software Maintenance for XenApp, you can save a considerable amount over purchasing Subscription Advantage and Technical Support separately.
| XenApp Enterprise | 100 CCUs | 200 CCUs | 300 CCUs |
| SA ($50/CCU) + Support |
$5,000 +$25,000 $30,000 |
$10,000 +$25,000 $35,000 |
$15,000 +$25,000 $40,000 |
| Maintenance ($90/CCU) |
$9,000 | $18,000 | $27,000 |
| Total Savings | $21,000 (You save 70%) |
$17,000 (You save 50%) |
$13,000 (You save 33%) |
To obtain a Software Maintenance for XenApp quote
Contact your your local Citrix Solution Advisor, or contact Citrix Sales.
